FLEXIBILITY, CANCELLATIONS & REFUNDS
Booking your preferred date
All bookings are subject to the availability of chefs. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. A surcharge may be applicable on bank and public holidays. This will be discussed with you if you request such a date.
Cancelling your booking, changing the date or changing the location
we regret that we cannot offer any refund if you cancel or wish to change the date of your booking. In some instances, we may be able to change the location with less than 14 days notice (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and, in the event that we must cancel, will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
Changing the number of people attending your party
On booking, we will ask how many people will be attending the party.
If you would like to reduce the number of guests attending your party, please notify us at least 5 days in advance.
If you would like to increase the number of guests attending your party, as long as you notify us more than 3 days in advance of your appointment, we will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you and which must be paid in full at least 3 days in advance of the appointment.
We regret that we are unable to accept increases to the number of people attending a party with less than 3 days notice.
For a dinner party, the chef will be at your home for approximately 4 hours. However, if we expect that the chef will need to stay for longer than this time, we will discuss this with you on booking.
We reserve the right to exclude certain high-cost ingredients from dinner party menus (such as truffles, oysters, caviar and others). Should you wish to have a dish in your party, with one of these excluded ingredients, we will discuss the cost of doing so with you prior to your appointment.
Drinks are not included in dinner parties. Please let us know if you would like us to suggest suitable drinks to accompany your meal. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to booking.
When you make a payment through the website, you will receive an email confirmation and a voucher through the post. On booking, you must quote the unique reference number on the voucher. The voucher has a validity of six months from the date of purchase, within which time you must have booked your cooking lesson (but not necessarily have had the appointment).
All bookings are subject to a 30% deposit. The balance will be payable 48 hours in advance of your event. We also take payment by cheque, made payable to Gladstone Lee , and by bank transfer. We will give you the payment details when you book. You will not need to pay the chef anything at your home.
We hold public liability insurance which covers you for personal injury and damage to your property for up to a value of £5 million. We also hold product liability insurance up to a value of £5 million.
YOUR RESPONSIBILITIES TO THE CHEF
On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the cooking , including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party.
If you choose an outdoor location for your dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule dinner parties due to adverse weather.
KITCHEN EQUIPMENT REQUIREMENTS
You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues.
OTHER TERMS AND CONDITIONS
Nothing in these Terms and Conditions shall exclude the liability of “Gee Star Events Caterers” for personal injury or death caused by its negligence.
By means of your order and/or registration to our mailing list, you are agreeing with these General Business Terms and Conditions.
We reserve the right to amend these Terms and Conditions from time to time without notice.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.